... Superannuation funds have hit a tipping point as regulations and rising competition reshape their relationship with members. The industry has shifted from focusing on the accumulation phase and a lump sum objective in retirement to becoming a holistic ... Read more

... has unique expertise and experience in pioneering and establishing new investment markets. HESTA was among the first industry funds to lead infrastructure investment. In 2015, HESTA made at the time what was regarded as the single biggest commitment ... Read more

... services Royal Commission led APRA to conduct a thematic review focused on outsourcing arrangements in the superannuation industry. APRA's review found that trustees' efforts since the Royal Commission have resulted in stronger board oversight and monitoring ... Read more

... retirement portfolio management. In the last 30 years since superannuation was established in 1992 the financial services industry has been led by investment managers focused on performance in accumulation. The next thirty years will be directed by life ... Read more

... intense accountability. Since the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry (Hayne Royal Commission), there has been there has been an increasing focus on trustee governance and accountability within ... Read more

... customer journeys." This is particularly important as CSC has quite different customer journeys to other funds in the super industry, Hill tells. "By way of example, I bring up people in the defence forces - yes they retire, yes they can get injured ... Read more

... engagement doesn't mean that superannuation funds can ignore members. Moments of truth still matter. In any service industry, passive customers who are treated badly tend to leave. Hassle-free and error-free processes for activities like address ... Read more

... to easily read what their funds put in writing. * Clarity helps members make informed financial decisions. Retail and industry superannuation funds have a duty to be open and clear about the financial services they provide, the performance of funds they ... Read more

... now act in their members' best financial interests. This duty was inserted into section 52(2)(c) of the Superannuation Industry (Supervision) Act 1993 amending the previous best interests duty. So, with trustees now banned from incurring expenditure ... Read more

... structural tailwinds of the past 30 years are morphing into headwinds and traditional diversification is challenged. (As an industry) We need to reimagine asset allocation and create portfolios with assets that are inflation resistant. This year marks ... Read more