Martin North Martin North leads Fujitsu's consulting division in Australia and New Zealand where he specialises in financial services, in particular credit cards and the mortgage industry. He has completed over 50 assignments centred on customer segmentation, including significant work in the mortgage industry in Australia and overseas, ranging from lenders, through brokers, to platform providers. He collaborates with JPMorgan on the Mortgage Industry report, a bi-annual publication which has been widely cited in the industry.
MARTIN NORTH | MONDAY, 1 JAN 2007 While some financial services companies are focusing on attracting and retaining as many customers as possible, the benefits of this approach are questionable. Research commissioned by Fujitsu shows that while customers welcome a great buying experience ... Read more PAGE: 1 |
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Leading the way
SHARON DAVIS
NON-EXECUTIVE DIRECTOR
FUTURE GROUP AUSTRALIA HOLDINGS PTY LTD
NON-EXECUTIVE DIRECTOR
FUTURE GROUP AUSTRALIA HOLDINGS PTY LTD
Sharon Davis has always been fascinated by the human condition; it has driven her passion for people, her career, and building a better future for the next generation and beyond. Eliza Bavin writes.







